Frequently Asked Questions

1. What is JellyMed?

Life happens, even when you're touring, performing, or dancing the night away. JellyMed is your reliable, licensed healthcare partner built for the nightlife, festival, and touring communities. Forget hunting for a local clinic. We bring care right to you, wherever you are, for non-emergency issues.
We are proudly available across all 50 United States and the District of Columbia. Whether you need us via secure chat or video, we make sure your health doesn't slow down your show!

2. How do I start a consultation?

Create your account through the JellyMed website, pick the service you need, and book your visit by paying a Care Deposit Fee. When it’s time, just log in from your browser or mobile device—no extra downloads required.

3. Which conditions can JellyMed treat?

We understand that you need fast relief without the fuss. We handle the common issues that try to derail your good time including colds, flu, UTIs, rashes, minor injuries, and even last-minute medication refills.

Plus, we offer wellness check-ins to help you bounce back like hydration support after a big weekend, recovery tips, or managing cycle support on the road. If you need something more serious, we'll quickly guide you to the right in-person care so you can get back to what you do best.

Ready to see what we can handle? Check out our full Conditions We Treat List

4. How much does a consultation cost?

A single consultation costs $75. That includes your visit and ongoing follow-up chat with your clinician and care team at no extra cost. A partial Care Deposit Fee (CDF) may be collected upfront before your provider reviews your chart.

5. Do you accept insurance?

JellyMed operates on a 100% cash-pay model. We do not accept insurance, Medicare, Medicaid, or any third-party payers. All services must be paid in full at the time of booking.

• We use Square, a PCI-DSS compliant payment processor.
• No financial information is stored on our servers.
• Refunds may only be issued before a consultation begins, or if a provider determines your case is not appropriate for telehealth.

After your visit is completed, you'll receive the final invoice with a detailed receipt (superbill) that you can submit to your insurer for possible reimbursement.

6. What do I need for my telehealth visit?

• A private space with good lighting
• A phone, tablet, or laptop with a camera + microphone (for video visits)
• A stable internet or phone connection
• A photo ID and your up-to-date medication list

7. Can I get prescriptions through JellyMed?

Yes. Our licensed clinicians can issue electronic prescriptions and authorize refills as appropriate. Prescriptions are sent to your preferred retail pharmacy for pickup.

8. Is JellyMed secure and HIPAA-compliant?

Absolutely. All consultations, chat, and records are encrypted and stored on a HIPAA-compliant platform. Your information is never shared without your consent.

9. What is your cancellation and no-show policy?

Cancel or reschedule up to 4 hours before your visit with no penalty. Missed visits or late cancellations are charged the full $75, but you'll still have access to follow-up chat support.

10. Can I use JellyMed for ongoing care?

Yes. You can schedule repeat visits for general wellness, chronic condition follow-ups, or routine needs. Your patient portal dashboard keeps track of your visit history, prescriptions, and messages.

11. How do I pay for my visit?

You'll pay securely through our Square-powered checkout system. A partial Care Deposit Fee (CDF) may be collected upfront before your provider reviews your chart.

12. Are JellyMed services refundable?

Most services are non-refundable once delivered. However, refunds are available in specific cases such as:

• Duplicate or accidental charges
• Services paid for but not delivered
• Billing errors

Refunds are not available for:

• Completed visits
• Medications already processed or shipped
• Late cancellations or no-shows
• Admin fees (like medical records)

13. What is your refund policy for medications?

Medications are non-refundable once processed by the pharmacy, except in cases of:

• Wrong medication or dosage (must be unopened)
• Duplicate billing
• Cancellations before pharmacy fulfillment

Photo documentation is required for review.

14. How do I request a refund?

Submit your request via the JellyMed Patient Portal within 7 days. Include:

• Full name
• Date of service/order
• Reason for the request
• Proof of payment
• Photos (if applicable)

Refunds are typically processed in 5–7 business days, with funds returned to your payment method within 7–10 business days. A $10 processing fee applies unless it was a system error.

15. What is the Care Deposit Fee (CDF)?

Before a clinician reviews your chart or prescriptions, we charge a Care Deposit Fee to cover provider review time.

• Full refund if canceled before chart review
• Partial refund ($25) if reviewed in video visit
• Partial refund ($15) if reviewed in chat visit
• No refund: if evaluated by a clinician and chose not to proceed

This ensures fair provider compensation and transparent pricing.

16. Is a video visit required in my state?

In the following locations, a video visit is required for certain services: Arkansas, Mississippi, Missouri, New Hampshire, New York, Texas, District of Columbia, Idaho. In Georgia*, Indiana*, West Virginia* video may be required depending on your clinical situation.

*"May be required" indicates circumstances where a video visit could be needed to meet clinical or regulatory standards. If you're unsure, start your visit and we'll guide you to the right format.

17. How do I choose between a video or chat visit?

• Your choice: You can book a paid chat or video visit upfront.
• State rules: Some states may require video consults for certain conditions.
• Flexibility: If you start in chat but need video, you can upgrade instantly with a one-click payment.